Zoom Zoom Phone Update

May 17, 2026 release for Zoom Phone adds admin, device, emergency calling, and integration enhancements. It also includes a fix for Zoom Phone Smart Embed users sending `zp-input-sms` events.

• Enhanced call anonymization for dashboard views removes caller information from dashboards, APIs, and webhooks.
• Enhanced call redaction automatically hides sensitive Australian support helpline destinations from call logs, reporting, and histories.

• Fixed an issue affecting Zoom Phone Smart Embed users sending zp-input-sms events.

• Enhanced warm transfer tracking in call history with clearer call-leg outcomes and transfer details.
• Enhanced alerting for holiday hours updates and creation, with notifications disabled by default.
• Customizable DTMF code for AI Call Summary on IP phones, defaulting to *24.
• Improved emergency location tracking for supported Grandstream WiFi phones using BSSID detection.
• Call forwarding synchronization between the Zoom Workplace app and Poly Edge E series IP phones.
• Firmware upgrades for AudioCodes MP-1288 and Yealink AX83H/AX86R devices.
• Improved emergency location management with shared ELIN support and enhanced search capabilities.
• Fax support in the Zoom Phone widget for Smart Embed and selected CRM integrations.
• HubSpot activity compatibility with Auto Dialer Notes.
• Assign to and Related To support for unknown inbound calls in the HubSpot integration.

• On Poly Edge E devices, edited call forwarding numbers may not update on some lines.
• If one line on a Poly Edge E device uses call forwarding sync, all lines lose call forwarding no answer/busy options.
• In a two-executive/one-assistant scenario, the server may incorrectly show forward status to an executive who did not enable call forward sync.

• Call anonymization can be applied to dashboard views and also blocks caller data exposure through APIs and webhooks.
• For AI Call Summary on IP phones, the DTMF code can be changed at the account level if the default conflicts with existing codes.
• Poly Edge E call forwarding sync disables local forwarding options other than Always forward; only the primary line remains editable when multiple DIDs are configured.
• AudioCodes devices upgrade to firmware version 7.40A.604.077 (LTS) via manual upgrade only.
• Yealink devices upgrade to firmware version 180.87.3.3.
• Shared ELIN support applies to US and Canadian sites, and Phone Super Admins can manage emergency alerts and notifications without extra system management permissions.
• The HubSpot Related To option is off by default.
• Fax events for the Zoom Phone widget in Smart Embed are noted as coming soon.

Product Information

Vendor: Zoom

Product: Zoom Phone

Release date: May 17, 2026