Zoom Zoom Phone Update

April 19, 2026 Zoom Phone release adds SMS billing changes, AI Companion enhancements, shared line support for Cisco phones, new Zapier and Zendesk integrations, fax improvements, and device firmware updates. It also fixes Call Queue reporting and CSV download issues.

• Fixed Call Queue subscription reports showing data from two days prior instead of the previous day.
• Fixed a CSV sample download issue in the site holidays section caused by a localization error.
• Fixed time discrepancies between daily Call Queue Analytics subscription reports and manually exported reports by correcting a double-applied timezone offset.

• Usage-based billing for SMS messaging on US/CA metered plans and BYOC numbers for new customers.
• AI Companion can answer Zoom Phone questions, summarize calls, identify missed calls, and surface support articles.
• Shared Line Appearance and Shared Line Group support for Cisco MPP and 9800 series IP phones, enabled by Zoom.
• New Zapier actions and triggers for SMS automation, AI summaries, and external contact management.
• Automatic Zendesk ticket creation for Auto Receptionist and Call Queue voicemails.
• Advanced fax cover page management, branding controls, and template deployment improvements.
• PDF attachment support for SMS messages, with files under 1 MB.
• Dynamic call routing from Zoom Virtual Agent using metadata-driven decisions.
• New certified Yealink phone models and expansion module support.

• A2P SMS registration and messaging support for Japan was pulled from this release due to deployment issues and will be available in a later release.

• Existing customers on SMS metered plans or BYOC numbers are not impacted until their next contract cycle.
• Session Border Controller certificate expiration alerts are temporarily removed from notifications.
• Shared line support for Cisco devices must be enabled by Zoom.
• Several Poly and other desk phone models were issued end-of-life notices in the Zoom web portal.
• Devices will automatically reboot to install the listed firmware upgrades.
• Older Poly PVOS firmware versions 8.3.1.0614 and 9.2.0.15437 are deprecated on 2026-10-31.
• For SMS PDF attachments, files under 500 KB are recommended and the maximum size is under 1 MB.

Product Information

Vendor: Zoom

Product: Zoom Phone

Release date: Apr 19, 2026