Zoom Zoom Phone Update

March 22, 2026 Zoom Phone release adds voicemail access from phones, expanded country support for virtual numbers, SBC certificate alerts, AI call summary controls, and multiple call queue, SMS, fax, and device management enhancements.

• Email-only call summary notifications remove call summaries from client history and the web portal to reduce exposure of sensitive call information.
• Inbound MMS attachment virus screening warns users and blocks access to infected files.
• Improved emergency service compliance monitoring for Australia adds alerts and banners for missing DID or ELIN pool configuration.

• Fixed an issue where the AI Companion button could reappear in Zoom apps after being disabled for some accounts.
• Fixed Subscription Center email confirmation for certain Zoom Phone report subscriptions, including Call Queue reports.

• Voicemail access from phones for Auto Receptionists and Call Queues, including PIN protection and PSTN voicemail checking.
• Virtual phone number support for Kenya, Hong Kong, Indonesia, Malaysia, and the Philippines.
• Proactive SBC certificate expiration alerts.
• Customizable conference join tone settings.
• Email-only call summary delivery and Custom AI Companion summary templates.
• AI call summary initiation from IP phones using DTMF.
• Enhanced Call Queue analytics filtering, wallboards, and reporting.
• Call queue callback improvements with estimated wait time and local number formatting.
• Caller data sharing between Zoom Phone and Zoom Contact Center.
• Advanced telephony features for Mitel OpenScape CPx00 series devices.
• Firmware upgrades for supported Mitel devices.
• Automatic device model detection and correction across hardware provisioning workflows.
• Enhanced remediation and registration reporting in Number Management.
• Cloud peering provider controls and bulk number management improvements.
• Call authentication management improvements with First Orion sync.
• Enhanced fax transmission reporting and sending options.
• Inbound SMS attachment virus screening.
• Improved 10DLC registration form validation.
• Tab shortcuts for mobile devices.
• Comprehensive Turkish audio prompt integration.
• Zoom Virtual Agent call summary integration in call history.

• Enhanced fax functionality will not be immediately available because it depends on the client release scheduled for 2026-03-23.
• Tab shortcuts for mobile devices will not be immediately available because they depend on the client release scheduled for 2026-03-23.
• Turkish audio prompt support will not be immediately available because it depends on the client release scheduled for 2026-03-23.
• Existing numbers set up with First Orion's integration must be reconfigured to function properly.

• Mitel desk phones listed for firmware upgrade will automatically reboot; 6905/6910/6915/6915 V2/6920/6920W/6930/6930W/6940/6940W/6970 upgrade to 6.6.0.60, and CP100/CP200/CP205/CP400/CP600/CP600E/CP700/CP700X upgrade to V1 R12.3.0.
• Admins can configure voicemail access numbers and PIN codes for auto receptionists and call queues.
• Admins can set SBC certificate alerts at the account level and customize warning and critical thresholds.
• BYOC-C numbers support outbound CLI across products when properly tagged for multiple concurrent calls and cross-product sharing.
• Enhanced fax and mobile shortcut features depend on the client release scheduled for 2026-03-23.
• Turkish audio prompts are available across desktop, mobile, VDI, Zoom Phone Appliances, web app, and certified desk phones.

Product Information

Vendor: Zoom

Product: Zoom Phone

Release date: Mar 22, 2026