Zoom Zoom Phone Update

August 16, 2026 release for Zoom Phone web portal adds AI voicemail escalation and post-call summary workflows, plus admin and analytics improvements. It also includes firmware updates, integration enhancements, and a fix for exported Call Queue Analytics CSV reports.

• Yealink T5 conference phone firmware update rules now cover V87 firmware, which includes critical security fixes for vulnerabilities in earlier versions.
• Firmware versions 6.4.6 and 6.4.7 for supported Poly VVX devices are deprecated after Mar 31, 2027; customers should upgrade to continue receiving security fixes.

• Fixed Call Queue Analytics CSV exports that incorrectly appended "(Deleted)" to all user names in column A.

• AI voicemail escalation workflows that trigger after a voicemail remains unheard past a configurable threshold.
• Post-call structured summary workflow templates that turn call transcripts into structured summaries and log them to downstream systems.
• Team SMS report now calculates First Reply Time and Handling Time using business hours only, with retroactive recalculation.
• Shared line call hold and retrieval support on Yealink DECT devices.
• Plugin-based Zoom Phone app for Microsoft Teams with core calling and call control features.
• Fax support improvements in the Zoom Phone widget for Microsoft Teams.
• WhatsApp Business message logging in Microsoft Dynamics.
• Team SMS synchronization and activity logging for Microsoft Dynamics call queue numbers.
• Multiple MMS image attachments in the HubSpot integration.
• Enhanced Zoom Phone directory search for dialing and call transfers in Microsoft Dynamics.
• Direct access to Zoom Phone SMS conversations from the HubSpot activity timeline.

• Contact Zoom Support to enable sms_first_reply_time_business_hour_config for the updated Team SMS metrics.
• New accounts have Auto Call Recording access, download, and delete permissions enabled by default; existing data is migrated automatically.
• Yealink T5 conference phone V87 firmware cannot be downgraded once installed.
• The plugin-based Zoom Phone app for Microsoft Teams is disabled by default and must be explicitly enabled by admins.
• Separate audio settings for Zoom Phone and Zoom Meetings and Remote sign-out for common area smartphones were rolled back and will be available in a future release.
• Devices listed under firmware upgrade will automatically reboot to install the new firmware.

Product Information

Vendor: Zoom

Product: Zoom Phone

Product type: Other

Platform: Web

Vendor release date: Aug 16, 2026

Original release notes: View on vendor site

Published on updatealert.io: Aug 21, 2026

Description: Cloud phone service for enterprise voice communication.