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Google Workspace Update

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Update Summary

Google Workspace customers can deploy the Now Assist Virtual Agent for Google Chat from the Google Workspace Marketplace. The integration lets users create tickets, check request status, and access knowledge base answers in Google Chat; ServiceNow's Now Assist requires an additional license.

Update Details

New Features

  • Direct Marketplace deployment of the Now Assist Virtual Agent for Google Chat.
  • Users can perform ServiceNow tasks in Google Chat, including ticket creation, request status checks, knowledge base lookups, and item ordering.
  • Contextual conversational experience can initiate AI Agents for more complex workflows.

Hints

  • ServiceNow admins must install Google Chat plugin 3.0 and link Google Chat with ServiceNow before Workspace admins deploy the app.
  • End users need a ServiceNow account and can find the app in Google Chat under Apps > Find apps or in the Google Workspace Marketplace.
  • Available to Rapid Release and Scheduled Release domains.
  • Requires both ServiceNow and Google Chat; Now Assist capabilities require an additional ServiceNow license.
Product Information

Vendor: Google

Product: Workspace

Product type: Other

Platform: Web

Vendor release date: May 14, 2026

Published on updatealert.io: Jun 5, 2026

Description: Productivity and collaboration suite for business communication and documents.

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